Designation: Manager

Location: India Maharashtra BSLAMC, Gcorp Tech Park Thane

Organization: Financial Services

Job Description:

The JD is broadly as follows:

Manager:

- S2S business strategy with channels
- Automation in SFDC , AI and Other platforms
- Training CSEs and CREs on any recent automation implementation
- Managing stakeholders
- Working with Business Intelligence team for analytics
- MIS

Key Responsibilities:

- Develop and execute S2S (Service-to-Sales) business strategies in collaboration with various channels to drive operational efficiency and business growth.
- Lead automation initiatives across SFDC (Salesforce), AI-driven solutions, and other business platforms to enhance productivity and customer experience.
- Conduct training sessions for Customer Service Executives (CSEs) and Customer Relationship Executives (CREs)



on new automation tools, processes, and system enhancements.
- Manage and engage with key stakeholders across functions to ensure successful implementation of business initiatives and alignment with organizational objectives.
- Collaborate with the Business Intelligence team to analyze data, generate insights, and support data-driven decision-making.
- Prepare, maintain, and analyze MIS reports to track business performance, identify trends, and recommend improvement opportunities.
- Monitor project progress, drive continuous process improvements, and ensure timely delivery of strategic initiatives.

📌 TM-Mgr-S ZO-Thane (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra