Position: Team Leader – AR
(Location: Bengaluru, Hyderabad & Chennai)

Operational Responsibilities

- Manage a team of 25-30 members

- Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements.

- Provide subject matter expertise to QC Analysts in the team

- Review reports on a daily basis and provide constructive feedback

- Ensure training needs of subordinates are met

- Adjust to the needs of meeting SLA under supervision of Manager

- Communicate all process and client changes to direct reports within specific timelines and keep record for such updates

- Knowledge of Speciality billing with experience in Transplant/Gift Of Life/Organ Procurement billing and follow-up, identify the right changes and billing the same to the specific Organ procurement will be added advantage

Team Performance / Disciplinary Issues

- Monitor, identify and resolve performance/behavior/attendance issues





- Monitor and take action on personnel and disciplinary issues

- Successfully complete all client related training and keep record of the same

- Resolve escalated customer issues and CAPA to be taken

- Hold team briefings on a daily basis with the team (Max of 15 mins)

- Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP)

General Responsibilities

- Conduct performance appraisals annually along with Manager

- Act as authorized person for sanctioning team members leave

- Employee separations to be handled in-line with company policies

Eligibility

- Graduates / Diploma holders with excellent communication skills

- Minimum 5 years of experience in US Healthcare AR Domain
- Should have good knowledge of Hospital / Physician Billing, AR Follow Ups, Denial Management

- Valuable Client coordination skills

- Good knowledge in MS Office, Data Analysis & report generations

- Good people management skills

- Should be willing to Work-From-Office and work in US time zones

Required Skill Profession

Top Executives

📌 Team Leader AR (Bengaluru)
🏢 ACN Healthcare RCM Services
📍 Bengaluru