Job Description

Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri)

Working Days: Monday to Friday (1st & 3rd Saturdays working)

Work Mode: 100% On-site

Location: Designated Partner Colleges & IIDE Andheri Campus

About IIDE:

IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business.

With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support.

With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role:

As the Lead – Program Management, College Operations at Mumbai, you will play a pivotal role in driving end-to-end academic outcomes, student success, engagement, and operational excellence across one or more partner colleges.

This role involves owning batch-wise performance, reducing failure rates, improving retention, and ensuring high program quality while managing strong institutional partnerships and leading high-performing on-ground teams.

You will oversee academic delivery, student experience, trainer quality, and operational governance while collaborating cross-functionally to uphold excellence across partner college programs.

What You’ll Do:

● Academic Performance & Quality:

○ Own academic performance across colleges and batches using assessments, results, and learning data.

○ Identify performance gaps at the student, subject, trainer, or batch level and diagnose root causes.

○ Design and execute corrective academic interventions, including remedial support, trainer enablement, and content reinforcement.

○ Collaborate with academic and training teams to improve learning outcomes and reduce failure rates.

○ Ensure consistent academic quality and adherence to program standards across partner colleges.

● Student Success, Engagement & Retention:

○ Own attendance, engagement, retention, CSAT, NPS, and batch continuity metrics.

○ Identify at-risk students or batches early and implement timely academic or engagement interventions.

○ Drive a strong student experience through industry exposure, structured engagement initiatives, and community-building efforts.

○ Foster student advocacy, referrals, and positive IIDE brand representation within partner colleges.

● Student Culture, Events & Brand Building:

○ Lead end-to-end planning and execution of partner college fests and on-campus events, including concept creation, coordination, execution, and IIDE brand integration.

○ Build a strong on-campus student culture through academic, cultural, and community-led initiatives.

○ Plan and execute competitions, showcases, industry meets, and student-led activities.

○ Encourage students to build personal brands through content, projects, competitions, and industry visibility.





○ Ensure seamless execution of engagement and brand initiatives through on-ground teams.

● Faculty & Trainer Excellence:

○ Source, onboard, and manage industry trainers aligned with program and college requirements.

○ Evaluate trainer effectiveness through feedback, classroom observations, and academic outcomes.

○ Maintain a scalable and reliable trainer pool to ensure continuity and academic quality.

○ Plan and execute industry-led masterclasses and super sessions to enhance student learning and networking.

● College Partnership & Growth Enablement:

○ Own end-to-end performance of assigned partner college relationships.

○ Lead strategic discussions with college leadership on academic outcomes, engagement, and partnership growth opportunities.

○ Support admissions growth through institutional initiatives, student advocacy, and collaboration with central teams.

○ Act as the primary on-ground owner for partner college relationships.

● Team Leadership & Governance:

○ Build, hire, onboard, and manage high-performing on-ground teams across partner colleges.

○ Own workforce planning, deployment, and role clarity aligned with college and batch requirements.

○ Define clear KPIs, execution standards, and accountability frameworks for teams.

○ Drive regular performance reviews, coaching, feedback, and capability-building initiatives.

○ Address performance gaps through training, role realignment, or performance management interventions.

○ Establish and enforce SOPs and governance mechanisms to ensure consistent execution at scale.

● Data Ownership & Operational Excellence:

○ Own the creation, maintenance, tracking, and analysis of academic, student, and operational data, including attendance, assessments, assignments, results, and batch records.

○ Leverage data insights to drive reviews, identify trends, and implement corrective actions across academics, engagement, and operations.

● Additional Duties:

○ Collaborate with internal academic, training, admissions, and operations teams to ensure smooth execution and program success.

○ Drive continuous process improvements to enhance student outcomes and operational effectiveness.

○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

● Must-Have:

○ 5–10 years of experience owning academic operations, student success, or education programs with measurable outcome responsibility.

○ Proven experience managing multi-college, multi-batch, or large-scale education programs end-to-end.

○ Demonstrated impact in improving academic outcomes, including pass rates, failure reduction, retention,



and batch performance.

○ Experience hiring, scaling, and managing on-ground teams with accountability for team performance.

○ Strong stakeholder management skills with the ability to influence college leadership, trainers, and internal teams.

○ Data-driven mindset with a structured approach to problem-solving and decision-making.

○ Comfortable balancing hands-on execution with reviews, governance, and leadership responsibilities.

● Should Have:

○ Experience driving student engagement, retention, and institutional partnerships within higher education or edtech ecosystems.

○ Ability to manage cross-functional teams and execute high-impact operational initiatives at scale.

○ Strong understanding of academic quality frameworks, student success metrics, and operational governance.

○ MBA / PGDM preferred.

● Nice to Have:

○ Prior experience in college partnerships, higher education, or large-scale learning environments.

○ Exposure to academic analytics, student lifecycle management, and performance improvement strategies.

○ Based in Mumbai or open to frequent travel across partner colleges.

Why Join IIDE?

● Work with one of India’s fastest-growing digital education brands.

● Drive measurable academic and student success outcomes across leading partner colleges.

● Lead high-impact programs with end-to-end ownership and leadership responsibility.

● Collaborative, quick-paced, and high-growth work environment.

● Opportunity to work closely with academic leaders, industry trainers, and institutional stakeholders.

Who You’ll Thrive As

You’re someone who:

● Thrives in high-ownership, outcome-driven environments.

● Is passionate about student success, academic excellence, and operational impact.

● Can balance strategic thinking with hands-on execution.

● Builds strong relationships with stakeholders and teams to drive measurable outcomes.

● Enjoys solving complex operational and academic challenges using data and structured thinking.

Requirements
Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles.

Preferred age range: 32-40 years.

Proven leadership experience in ed-tech or student-centric environments.

Successful track record of managing teams of 10-15 individuals.

Strong analytical problem-solving skills with a vibrant and optimistic mindset.

Demonstrated ability to handle challenging situations and ensure an exceptional student experience.

Should Have: Experience in implementing process efficiencies and automation in educational settings.

Familiarity with student retention strategies and academic event management.

Effective collaboration with cross-functional teams.

Nice to Have: Experience in digital marketing education or related fields.

Advanced problem-solving skills with a focus on innovative solutions.

Additional certifications or training in student management or educational leadership.

Required Skill Profession

Other Management Occupations

📌 Lead Program Management, College Operations (Mumbai)
🏢 iide
📍 Mumbai