Job Description

Admissions Walk-In Counselor (Mumbai)

Work Mode: On-site

Location: Andheri West & Lower Parel (West), Mumbai

About IIDE

IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business.

With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support.

With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As an Admissions Walk-In Counselor at Lower Parel (West), Mumbai, you will be the first point of contact for students and parents visiting the IIDE campus.

You will play a pivotal role in welcoming, guiding, and counseling prospective students while helping them understand IIDE’s programs, career opportunities, admission requirements, and learning pathways.

This role involves managing walk-in inquiries, conducting academic counseling sessions, assessing students’ educational backgrounds and career aspirations, and recommending suitable programs.

You will also support students and parents throughout the admission journey while ensuring a positive and engaging campus experience.

What You'll Do

● Student & Parent Counseling

○ Welcome and assist walk-in students and parents visiting the campus.

○ Conduct detailed counseling sessions regarding IIDE’s programs, curriculum, certifications, career outcomes, placements, and student experience.

○ Understand students’ educational backgrounds, interests, strengths, and career goals.

○ Recommend suitable courses and learning pathways based on individual aspirations.

○ Address admission, academic, and career-related queries from students and parents.

● Academic Counseling & Guidance

○ Guide students in selecting the most appropriate program based on their academic profile and career objectives.

○ Explain course structures, specializations, certifications, learning outcomes, and progression opportunities.

○ Help students understand career prospects and industry opportunities associated with different programs.

○ Provide personalized guidance to support informed educational and career decisions.





○ Assist students in understanding eligibility requirements and admission criteria.

● Campus Visit Management

○ Coordinate and manage daily walk-ins and scheduled campus visits.

○ Conduct campus tours and provide an overview of facilities, classrooms, student life, and learning experiences.

○ Ensure every visitor receives a professional and engaging campus experience.

○ Maintain visitor records and follow-up requirements.

● Admissions Support

○ Guide prospective students through the admission and enrollment process.

○ Assist with applications, document collection, interviews, and admission formalities.

○ Coordinate with internal teams to ensure smooth admissions processing.

○ Support students and parents during fee payment and enrollment procedures.

● Follow-Up & Relationship Management

○ Follow up with walk-in visitors and prospective students after counseling sessions.

○ Build strong relationships with students and parents throughout the admissions journey.

○ Maintain regular communication to answer questions and support decision-making.

○ Encourage referrals and student advocacy opportunities.

● CRM & Record Management

○ Maintain accurate records of inquiries, counseling sessions, campus visits, and admissions activities in CRM systems.

○ Track student interactions and ensure timely follow-ups.

○ Generate reports on counseling activities, admissions progress, and conversions.

● Additional Duties

○ Support admission events, open houses, seminars, workshops, and student engagement initiatives.

○ Collaborate with academic, student support, and admissions teams.

○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are

● Must-Have

○ 3–8 years of experience in academic counseling, admissions counseling, student counseling, education consulting, or related student-facing roles.

○ Excellent communication, presentation, and interpersonal skills.

○ Ability to confidently interact with students, parents,



and stakeholders.

○ Robust counseling, listening, and relationship-building abilities.

○ Professional, empathetic, and student-centric approach.

● Should Have

○ Experience in the education, edtech, higher education, training, or career counseling industry.

○ Understanding of student counseling and admissions processes.

○ Familiarity with CRM systems and student lifecycle management.

○ Strong follow-up and organizational skills.

● Nice to Have

○ Experience counseling students for undergraduate, postgraduate, or professional certification programs.

○ Knowledge of digital marketing, business, AI, or related career pathways.

○ Experience handling campus visits, education fairs, or admission events.

Why Join IIDE?

● Work with one of India’s fastest-growing digital education brands.

● Gain exposure to student counseling, admissions, and academic guidance processes.

● Play a key role in shaping students’ educational and career journeys.

● Collaborative and high-growth work environment.

● Opportunities for learning, professional development, and career advancement.

Who You’ll Thrive As

You’re someone who:

● Enjoys interacting with students and parents and helping them make important educational decisions.

● Has a genuine passion for academic and career counseling.

● Creates a welcoming and positive campus experience.

● Is patient, empathetic, and an excellent communicator.

● Can balance academic guidance, admissions support, and relationship management effectively.

● Is proactive, organized, and highly student-focused.

Requirements

Requirements
Required Experience and Qualifications: 10 years of work experience in sales Must have managed a team of 30+ Excellent communication and management skills Deep understanding of conversion rates Strong sales orientation and customer focus Working knowledge of CRMs and Sales automation tools Must be proficient in MS-Office Great objection handling skills Expected KPIs Maintaining hygiene in lead funnel to arrive at desired sales Improving and maintaining sales conversion rates Monitoring calls and sales counselors’ productivity.

Ensuring team productivity is at its highest to achieve monthly targets

Required Skill Profession

Counselors, Social Workers, And Other Community And Social Service Specialists

📌 Admissions Walk In Counselor (Mumbai)
🏢 iide
📍 Mumbai