- Welcoming Visitors: Greeting patients, vendors, and families in a warm, qualified manner and helping them navigate the facility.
- Managing Anxieties: Comforting patients who may be stressed or scared and answering general questions regarding hospital services.
2. Administrative Operations
- Appointments: Scheduling, rescheduling, and confirming appointments, as well as sending appointment reminders via phone or email.
- Patient Flow: Notifying doctors or nurses when a patient arrives and managing waiting times to ensure efficiency.
- Clerical Duties: Filing documents, maintaining records, transcribing physician notes, and managing the daily reception inventory.