Job Description

Review and approve the sampling strategy that suits the business requirement

Decide on the Calibration Process and variance target

Create and review the Quality Standard Document and ensure adherence to same

Assist the Operations Team up of customer compliant & resolution process for the teams.

(Not applicable for some teams)

Ensure that the Quality Process adheres to the Quality Standard

Conduct skip level meetings with the advisors and QA’s

Attend LA Training and BPET Training roadmap for self-development

Mentor team members to improve performance and behavior

Understand VOC/VOE and implement actions to improve the performance on them

Participate in WNS BPET initiatives

Regular interaction with clients and maintain positive relationship





Deploy standard Quality Framework

Assist the Operations team during migration in terms of base lining and QA identification

Qualifications

Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts etc.)

Ability to work in a continuously challenging environment

Understanding of end-to-end processes and appreciation of critical parameters

Knowledge of MS Office – Excel, PowerPoint, Word

Good communication and analytical skills

Self-initiated and zeal for continuous improvement

Required Skill Profession

Business Operations Specialists

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