Key Responsibilities: Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance.
Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution.
Escalate complex issues to the appropriate department.
Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information.
Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions.
Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services Requirements B.Com Location: Jaipur Immediate Joiner Perks Work Life Balance maintained Good Place to Work
B.Com/M.Com Graduate only
0-1 year
Customer Support Executive
Required Skill Profession
Other General
📌 Customer Support Executive (Jaipur)
🏢 Softworld (India
📍 Jaipur
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