Responsibilities: * Manage end-to-end customer relationship activities across multiple communication channels.

* Build and maintain strong relationships with customers to improve satisfaction and retention.

* Handle customer queries, complaints, and escalations in a timely and professional manner.

* Coordinate with internal teams to ensure prompt issue resolution.

* Monitor customer onboarding and ensure a smooth customer journey.

* Execute customer engagement, retention, and loyalty initiatives.

* Maintain accurate customer records and interactions within the CRM system.

* Track customer feedback and identify opportunities for service improvement.

* Generate and analyze CRM reports, customer insights, and engagement metrics.

* Support cross-selling and upselling initiatives through targeted customer campaigns.

* Ensure compliance with company policies and regulatory requirements applicable to financial services.

* Work closely with Product and Marketing teams to improve customer communication strategies.

Requirements * Bachelor's degree in Business Administration, Commerce, Marketing, Finance, or a related field.

* 34 years of experience in Customer Relationship Management, Customer Success, Client Servicing, or Customer Support, preferably in the FinTech, Banking, NBFC, or Financial Services sector.





* Strong understanding of customer lifecycle management.

* Proficiency in Microsoft Office and reporting.

* Excellent verbal and written communication skills.

* Strong interpersonal and relationship-building abilities.

* Ability to manage multiple customer interactions simultaneously.

* Customer-centric mindset with strong problem-solving skills.

* Experience working with CRM platforms such as Salesforce, Zoho CRM, HubSpot, Freshworks, or similar tools.

4-5 years
* Bachelor's degree in Business Administration, Commerce, Marketing, Finance, or a related field.

* 3–4 years of experience in Customer Relationship Management, Customer Success, Client Servicing, or Customer Support, preferably in the FinTech, Banking, NBFC, or Financial Services sector.

* Strong understanding of customer lifecycle management.

* Proficiency in Microsoft Office and reporting.

* Excellent verbal and written communication skills.

* Strong interpersonal and relationship-building abilities.

* Ability to manage multiple customer interactions simultaneously.

* Customer-centric mindset with robust problem-solving skills.

* Experience working with CRM platforms such as Salesforce, Zoho CRM, HubSpot, Freshworks, or similar tools.

Required Skill Profession

Other General

📌 Customer Success Manager (Newtown)
🏢 Stylopay Private
📍 Newtown