Responsibilities :

- Provide field operations support to customers in accordance to with the terms of the customer contract and AMC.
- Carry out troubleshooting, repairs and servicing of workshop equipments, enable hardware and software at Customers’ premises to the highest standards.
- Write accurate professional reports on technical issues and interfacing with all involved functions.
- Report and escalate all observed incidents, irregularities that occur through proper operational escalation points.
- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
- Responsible in setting up new machines and installation at Customers’ premises.
- Updation of CRM on daily basis.
- Train the customer in the machine operations.




- Travelling as per the requirement and emergency.

REQUIREMENTS

- Bachelors Degree / Diploma in Engineering, preferably Mechanical, Electronics with computer hardware & software.
- Minimum 1-2 year(s) of working experience in the related field is preferred for this position. Fresh graduates with keen interest will be considered as training is provided.
- Strong analytical and problem solving skills.
- Positive interpersonal and organizational skills.
- Ability to understand mechanical and electrical drawings.
- Good communication skills
- Willing to travel.

📌 Sales Engineer (Gurugram)
🏢 ARO Equipments
📍 Gurugram