The Assistant Housekeeping Manager supports the Housekeeping Manager in ensuring the cleanliness, maintenance, and presentation of all guest rooms, public areas, and back-of-house areas. The role involves supervising housekeeping staff, maintaining quality standards, and ensuring excellent guest satisfaction.
Key Responsibilities
- Assist in managing the daily housekeeping operations.
- Supervise room attendants, public area attendants, and laundry staff.
- Conduct regular inspections of guest rooms and public areas.
- Ensure cleanliness standards are maintained as per hotel/resort policies.
- Prepare staff duty rosters and allocate work assignments.
- Monitor housekeeping supplies, linen, and guest amenities.
- Handle guest requests and resolve housekeeping-related complaints promptly.
- Train and guide housekeeping team members on SOPs and service standards.
- Coordinate with Front Office and Maintenance departments for room readiness and repairs.
- Ensure compliance with health, safety, and hygiene standards.
- Maintain housekeeping records, inventories, and reports.
- Assist in recruitment,
performance evaluation, and disciplinary actions of staff.
Qualifications & Requirements
- Diploma/Degree in Hotel Management or Hospitality Management.
- 3–5 years of housekeeping experience, with at least 1–2 years in a supervisory role.
- Solid leadership and team management skills.
- Good communication and interpersonal abilities.
- Knowledge of housekeeping chemicals, equipment, and cleaning procedures.
- Proficiency in MS Office and hotel management systems is preferred.
Key Competencies
- Leadership & Team Management
- Attention to Detail
- Guest Service Orientation
- Problem Solving
- Time Management
- Communication Skills
- Inventory Control
- Quality Assurance
Working Conditions
- Flexible shifts, including weekends and holidays.
- Ability to stand and walk for extended periods.
- May be required to assist during peak occupancy periods.