The Clinical Representative will be responsible for welcoming patients and visitors, managing appointment schedules, maintaining patient files, ensuring effective communication, and supporting various administrative and marketing activities within the clinic. This role aims to optimize patient satisfaction and streamline clinic operations by providing excellent service and support.
Responsibilities and Duties:
- Welcome patients and visitors to the medical office by greeting them in person and on the telephone, and answering inquiries.
- Schedule appointments for the Audiologist and Audiologist assistant to optimize patient satisfaction, provider time, and the most effective use of examining.
- Retrieve patient files, check for the correct sequence of papers, insert recent patient record forms, and place files in sequence for Audiologist examination or treatment. - Maintain relevant Excel sheets and follow up over phone and WhatsApp marketing. - Visit vendors in and around the clinic for marketing - KYON activity.
- Endeavor to keep patients on schedule by reminding the provider of service delays. - Make home visits whenever necessary along with the Audiologists. - Maintain the reception area in a neat and orderly condition.
- Assist patients with insurance papers and billing questions.
- Open and sort office mail, and deliver outgoing mail to the post office at the end of the day.
- Maintain all records in Excel.
- Efficiently manage petty cash, overseeing cash flow, maintaining cash vouchers, and ensuring timely deposits to the nearest bank for amounts exceeding 3k in petty cash. - Provide assistance to the audiologist in stock management activities. - Handle emails and messages on official platforms with professionalism and attention to detail.
- Ensure the maintenance and coordination of housekeeping staff for a clean and organized work environment