ob Purpose:

To manage the overall day-to-day operations of the cafe and ensure excellent customer service, quality food & beverages, team management, and profitability.

Key Responsibilities:

1. Operations & Customer Service

- Oversee daily cafe operations and opening/closing procedures

- Ensure high standards of cleanliness, hygiene, and food safety

- Handle customer complaints and ensure 100% customer satisfaction

- Monitor quality of food, juice, tea, burger and service [Branch]

2. Team Management

- Manage cafe staff: Chef, Juice Maker, Tea Maker, Burger Maker, Delivery Staff

- Create staff rosters, schedules and manage attendance

- Train staff on menu, hygiene, billing and customer handling

- Conduct daily briefing and motivate the team

3. Sales & Inventory

- Monitor daily sales, billing and cash handling

- Manage inventory of raw materials, packaging, and supplies

- Coordinate with bakery team for stock and reduce wastage

- Achieve daily, weekly and monthly sales targets

4.



Admin & Reporting

- Maintain records of sales, expenses, and wastage

- Coordinate with Head Office for promotions and offers

- Ensure compliance with health, safety and FSSAI guidelines

- Report daily to Head Manager

Required Skills & Qualifications:

- Experience: 2+ years as Cafe Supervisor/Manager preferred

- Education: Any degree/diploma in Hotel Management is a plus

- Skills: Leadership, Billing, Customer Service, Inventory Management

- Other: Basic computer knowledge, Good communication in Malayalam & English

- Timings: Flexible to work in shifts

Job Type: Full time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Education:

- Bachelor's (Preferred)

Experience:

- Dispatching: 1 year (Required)

Language:

- Malayalam (Preferred)

Work Location: In person

📌 Café Manager (Mannuthy)
🏢 Thekkekara's Hot Oven Bakers
📍 Mannuthy