Telecaller / Customer Service Executive (Telugu, Hindi & English)

Job Title: Telecaller / Customer Service

Job Description:

- Handle inbound and outbound customer calls professionally.
- Communicate fluently in Telugu, Hindi, and English.
- Understand customer requirements and provide accurate information.
- Resolve customer queries, complaints, and service requests efficiently.
- Maintain positive customer relationships through excellent communication.
- Record customer interactions and update CRM/Excel records.
- Follow up with customers regarding pending requests or services.
- Coordinate with internal departments to ensure timely issue resolution.
- Meet daily call targets and maintain service quality standards.
- Ensure customer satisfaction by providing prompt and courteous support.

Key Skills

- Fluent in Telugu, Hindi, and English
- Excellent verbal and written communication
- Customer handling and problem-solving skills
- MS Excel and MS Office knowledge




- CRM software knowledge (preferred)
- Active listening and interpersonal skills
- Time management and multitasking
- Positive attitude and patience

Responsibilities

- Answer customer inquiries via phone.
- Explain company products and services.
- Register customer complaints and track resolutions.
- Follow up with customers until issues are resolved.
- Maintain call logs and customer records.
- Provide professional and friendly customer support.

Qualification

- Any Graduate
- 0–3 years of experience in Telecalling or Customer Service
- Freshers with valuable communication skills can also apply..

Pay: From ₹18,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

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