Position: Customer Service Officer - MF
Job Code: EQU/CSO-M/1817513
Company: Equitas Small Finance Bank
Location: Udhana (Area Office), Surat, Gujarat, India
Posted On: 31 Jul 2026
End Date: 14 Aug 2026
Required Experience: 2 - 3 years

Openings: 1
External Title: Customer Service Officer - MF
Employment Type: Permanent
Employment Category: Office
Closing Date: 14 Aug 2026

Organisational Details

Entity: Equitas Small Finance Bank
Business Unit: Assets
Division/Function (SBU): Inclusive Banking - MF
Department: Micro Finance
Sub-Department: Operations
Generic Role: Customer Service Officer
External Title (Job Role): Customer Service Officer - MF
Division: Inclusive Banking - MF
Zone: West
State: Gujarat
Region: Gujarat
Area: Surat
Cluster: Udhana (Area Office)
PT Location: Surat VF-SURAT
Branch Code: 7040
Branch Name:



Navsari

Skills

- Highest Education: No data available
- Working Language: No data available

Desired Result

- Cash Management - Accounting of Cash and Banking the Cash
- File dispatch as per timelines (PRDD)
- NACH Rejected Cash collections to be less than 10% of billing
- Disbursement Management (XMS upload and query resolution)
- FTR to be achieved as per matrix
- Repayment reminder call for Retail customers
- On-time closure of DCS summary and maintenance of Key Management Register
- Post dispatch file quality FTR to be achieved as per matrix
- Management Retail stationery by indenting to OPS on need basis
- Self Development

📌 Skill (Navsari)
🏢 Equitas Micro Finance India
📍 Navsari