Service & Operation Manager

EQU/S-OM/1817508 Equitas Small Finance Bank
Branch Banking > Rest of India 2 > Karnataka > Karnataka > Rest of Bangalore > Rest of Bangalore > Karnataka > 3014 > Sira

Posted On: 31 Jul 2026
End Date: 30 Aug 2026
Required Experience: NA

Basic Section

- No. Of Openings: 1
- External Title: Service & Operation Manager
- Employment Type: Permanent
- Employment Category: Office
- Closing Date: 30 Aug 2026

Organisational

- Entity: Equitas Small Finance Bank
- Business Unit: Liabilities
- Division/Function (SBU): Branch Banking
- Department: Branch Banking
- Sub-Department: Branch Banking
- Generic Role: Service & Operations Manager
- External Title (Job Role): Service & Operations Manager
- Division: Branch Banking
- Zone: Rest of India 2
- State: Karnataka
- Region: Karnataka
- Area: Rest of Bangalore
- Cluster: Rest of Bangalore
- PT Location: Karnataka
- Branch Code: 3014
- Branch Name: Sira

Skills

- Highest Education: No data available
- Working Language: No data available

Role Category
Category Weightage Parameters

- Service Operations Manager (MSS) Service Quality 15%
A/c Opening Success% (FTR)

- 90% FTR in SA/CA, Process accounts with 100% FTR
- Needs curing under control: 7.5% NA NA NA NA

- Service Operations Manager (MSS) Service Quality 15%
Customer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level): 7.5% NA NA NA NA

- Service Operations Manager (MSS) Quantitative Parameters 20%
MoM CASA NTB (Nos): 5%

- 6 5 5 5

- Service Operations Manager (MSS) Quantitative Parameters 20%
MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs): 10%

- 6 5 3 1.5

- Service Operations Manager (MSS) Quantitative Parameters 20%




LI + GI + MF + Assets - Net Revenue in Rs lacs - Yearly Income: 5%

- 2 1.8 1.5 1.2

- Service Operations Manager (MSS) Portfolio Management 10%
Deepening: 3% MoM TRV Growth in mapped accounts: 5%

- NA NA NA NA

- Service Operations Manager (MSS) Portfolio Management 10%
Mapped Book Coverage (Customer meetings for Mapped Book): 5%

- NA NA NA NA

- Service Operations Manager (MSS) Customer Satisfaction 5%
Product Holding of Branch & Customer Testimonials: 5%

- NA NA NA NA

- Service Operations Manager (MSS) Compliance and Controls 50%
Audit Ratings: Branch Medium Risk or below

- Branch Medium Risk or below, Follow the process as process and keep all the records available for checking
- Timely Revert and rectification of audit findings: 20%
- NA NA NA NA

- Service Operations Manager (MSS) Compliance and Controls 50%
Ensuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly)

- Ageing of suspense accounts < 7 days, Monitoring of Suspense account to keep in control
- ATM & Vault EOD - CBR, To be updated on daily basis without error apart from Technical error
- BCP as per process
- Maintaining CRL within limits
- Exhaustive Checklist need to be complied in total: 20%
- NA NA NA NA

- Service Operations Manager (MSS) Compliance and Controls 50%
Control on Clearing balances:

- To ensure all excess funds 10L and above transferred to HO (Applicable for Non-CTS centres Only)
- Timely submission of BRS
- For CTS locations & Non CTS Locations: Controls implemented in regard to Clearing as per Checklist like, OW clg checking / UV checks and other controls. NIL TOD entries and recoveries / Timely reverts and closure: 10%
- NA NA NA NA

100%

📌 Skill (Bengaluru)
🏢 Equitas Micro Finance India
📍 Bengaluru