- Responsible for overall branch operations, performance & profitability of the branch.
- Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
- Plan, conduct & monitor the branch & field level marketing activities to ensure a healthy pipeline of leads resulting in business conversion & branch growth.
- Focus on customer engagement for new customer acquisitions & retention of old customers.
- Conduct error-free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
- Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
- Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
- Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
- Hiring, coaching, mentoring, and training employees and providing them with timely feedback on their performance.
- Maintaining quality & performance of the business,
preparing various reports of the same, and taking necessary actions for growth of business in the branch.
- Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
- Responsible for keeping NPAs in control through robust follow-ups from the customers for interest collections.
- Responsible for correct valuation & maintenance of 100% process compliance at the branch.
- Manage error-free valuation & appraisal of gold ornaments being pledged in the branch with correct weight & purity assessment as per company policy and auditory compliance.
Required Qualifications and ExperienceEducation & Skill Qualifications:
- 4-7 years of relevant experience required.
- Bachelor's Degree/Post-graduation Degree preferred.
- Previous experience in gold loan banking, gold loan products, management, or client service preferred.
- Consistently demonstrates clear and concise written and verbal communication skills.