- Responsible for overall branch operations, performance & profitability of the branch.
- Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
- Plan, conduct & monitor the branch & field level marketing activities to ensure a healthy pipeline of leads resulting in business conversion & branch growth.
- Focus on customer engagement for current customer acquisitions & retainment of old customers.
- Conducting error-free valuation & appraisal of gold ornaments being pledged in the branch with correct weight & purity assessment as per company policy and auditory compliance.
- Joint custodian of the Vault with responsibility for the safekeeping of pledged securities as per company policies.
- Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
- Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
- Hiring, coaching, mentoring, and training employees and providing them with timely feedback on their performance.
- Maintaining quality & performance of the business, preparing various reports of the same, and taking necessary actions for the growth of business in the branch.
- Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale, etc.
- Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
- Responsible for correct valuation & maintenance of 100% process compliance at branch.
- Manage error-free valuation & appraisal of gold ornaments being pledged in the branch with correct weight & purity assessment as per company policy and auditory compliance.
Required Qualifications and ExperienceEducation & Skill Qualifications:
- 4-7 years of relevant experience required.
- Bachelor's Degree/Post-graduation Degree preferred.
- Previous experience in gold loan banking, gold loan products, management, or client service preferred.
- Consistently demonstrates clear and concise written and verbal communication skills.
Locations
Job Level: GB03
Job Title: Branch Manager - GL West, Sales, Sales
Job Location Country: India
State: MAHARASHTRA
Region: West
City: Mumbai
Location Name: Kalyan - West
Tier: Megapolis