Customer Service Officer

EQU/CSO/1818609
Equitas Small Finance Bank
Branch Banking > Rest of India 2 > Karnataka > Bangalore 1 > Karnataka > 3096 > Whitefield

Posted On: 31 Jul 2026
End Date: 30 Aug 2026

Required Experience: NA

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Basic Section

- No. Of Openings: 1
- External Title: Customer Service Officer
- Employment Type: Permanent
- Employment Category: Field
- Closing Date: 30 Aug 2026

Organisational

- Entity: Equitas Small Finance Bank
- Business Unit: Liabilities
- Division/Function (SBU): Branch Banking
- Department: Branch Banking
- Sub-Department: Branch Banking
- Generic Role: Customer Service Officer
- External Title (Job Role): Customer Service Officer
- Division: Branch Banking
- Zone: Rest of India 2
- State: Karnataka
- Region: Karnataka
- Area: Bangalore 1
- Cluster: Bangalore 1
- PT Location: Karnataka
- Branch Code: 3096
- Branch Name: Whitefield

Skills

- Highest Education: No data available
- Working Language: No data available

Role Category

- Category Weightage Parameters
- Parameter Weight % Metro Urban SU Rural
- CSO Service Quality 10%
- Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch)



10% NA NA NA NA
- CSO Quantitative Parameters 35%
- MoM CASA NTB (Nos) 7.5% 8 8 8 6
- CSO Quantitative Parameters 35%
- Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs) 20% 4 4 3 2

- CSO Quantitative Parameters 35%

- LI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income) 7.5% 1.8 1.5 1.2 1

- CSO Portfolio Management 20%

- 3% MoM TRV Growth of Mapped Book 10% NA NA NA NA

- CSO Portfolio Management 20%

- Mapped Book Customer meetings Coverage 5% NA NA NA NA

- CSO Portfolio Management 20%

- Primary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book 5% NA NA NA NA

- CSO Compliance and Controls 35%

- Audit Ratings: Branch Medium Risk or below - Branch Medium Risk or below, Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings 20% NA NA NA NA

- CSO Compliance and Controls 35%

- Nil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting 15% NA NA NA NA

Total Weightage: 100%

📌 Skill (Bengaluru)
🏢 Equitas Micro Finance India
📍 Bengaluru