- Track and improve key performance indicators such as query resolution time, repeat queries etc
- Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks
- Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams
- To liaise with IT team, Ops and other team to ensure early resolution of sales query
- Support regular and adhoc data analysis on business metrics
- Plan and execute time bounded projects on Geo - expansion
- Liaise with internal teams such Admin, IT, HR for launch of current branches
- Track and monitor productivity of branches under Geo-expansion
- Work on delivering critical business projects as assigned from time to time
- Provide relevant data points for Management reporting
Required Qualifications and Experience
- Graduate/ Post Graduate
- With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage
- Excellent communication skills
- Exceptionally high motivational levels and needs to be a self-starter