We are seeking a customer-focused Customer Service Representative to provide excellent support during the night shift. The role involves assisting customers, resolving queries, and ensuring a seamless customer experience through phone, email, and chat.

Key Responsibilities

- Respond to customer inquiries via phone, email, and chat.
- Resolve customer concerns and provide timely solutions.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the appropriate team.
- Deliver excellent customer service while meeting quality standards.

Requirements

- Bachelor's degree preferred.
- 0–2 years of customer service or BPO experience (freshers with excellent communication skills may apply).
- Strong verbal and written communication skills.
- Basic computer knowledge and familiarity with MS Office.
- Willingness to work night shifts.

Job Type: Full time
Shift: Night Shift
Location: Triangular Park,Gariahat,Kolkata

Pay: Up to ₹20,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Kolkata)
🏢 Shaant Infosystems
📍 Kolkata