THE WORK: Join us in creating a supportive environment where you can build knowledge and participate in problem-solving discussions. You will have the chance to engage with various aspects of Service Desk Management, contributing to the seamless operation of our services. We are excited to welcome individuals who are eager to learn and grow in this dynamic field. Your journey starts here, and we look forward to seeing the impact you will make!
Assist in ensuring production systems are available and operating as defined in Service Level Agreements.
Support the resolution of incidents and outages, facilitating effective communication throughout the process.
Contribute to the restoration of service in the production environment and assist in establishing disaster recovery procedures.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
Bachelor's Degree in relevant field of studies.
It is advantageous to have prior experience in relevant related skills.
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Customer Service.
Beginner proficiency in Technical Support.
Advanced proficiency in Problem Solving.
Intermediate proficiency in Communication Skills.
Beginner proficiency in Data Analysis.