Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Must Have Skills: Palo Alto Firewall, Panorama, Zscaler ZIA & ZPA, , Datacenter routing and switching., WLC,

Positive to Have Skills: Azure & AWS Networking, F5 load balancers

Key Responsibilities:
Provide day to day operational support for the Firewall Management Service
Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution
Should have very good experience of software patch management to manage the Firewall patch management cycle, patch testing and deployment of patches on timely basis.
Excellent knowledge of Advanced Networking and Network Protocols
Experience in configuring and troubleshooting Routing & Switching VLANs, STP,VTP,Trunking,HSRP,VRRP




Advance level knowledge of configure and troubleshooting Palo Alto firewalls and Zscaler ZIA and ZPA.
Strong knowledge of networking and security fundamentals like TCP/IP, SSL, TLS, DNS, DHCP, NACLs, certificates, encryption, Multi-Client Networks, WAN Links, LAN Management, etc.
Networks and Security - TCP/IP in multi-tier network infrastructure, routing, firewalling, switching, IPSEC and SSL-VPN
Ability to configure URL filtering on firewalls and troubleshooting related issues.
Ability to support enterprise data center architectures.
Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging.
Follow ITIL process with proving skills in working with Incident & Change management methodologies
Should be able to drive Network projects & work at the Data center during deployment of Network hardware s
Experience with Wireshark or other NAM tools.

Technical Experience:

At least 4 - 6 years experience network security.
In-depth working experience in Palo Alto firewalls, Routing & Switching Zscaler ZIA and ZPA
In-depth knowledge and experience in managing data center network architecture.

15 years full time education

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru