P3- Sr Technical Support Consultant for Paragon Patient Accounting team.

Job Profile:

Responsibilities

- Document issues and customer requests, following standard operating procedures and meeting SLAs.

- Explain and demonstrate application issues to product development teams and convey customer

- Develop training content for customers and support team members.

- Write and execute Structured Query Language (SQL)

- Work Revenue Cycle issues, Patient Accounting, and claims.

A successful candidate would possess the following qualities:

- Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on revenue cycle.

- Solid analytical, research, and time-management skills with great attention to detail.





- Excellent verbal and written skills interacting with development teams and clients.

- Self-driven and a fast learner in a demanding workplace.

- Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.

Qualifications

Academic and Professional Qualifications:

- Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.

Mandate Experience

Minimum of 5 years relevant working experience in US revenue cycle/Claims Management.
US Accounting experience would be good to have.

Working Arrangements:

- Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)

- Able and willing to work after-hours, on-call and/or holidays

📌 Sr Technical Support Consultant (Pune)
🏢 Altera Digital Health
📍 Pune