Front Office Executive – Job Description

Job Title: Front Office Executive

Department: Administration / Front Office

Reports To: Office Manager / Administrative Manager

Job Summary

A Front Office Executive is responsible for managing the reception area, welcoming visitors, handling inquiries, coordinating communication, and providing administrative support to ensure smooth day-to-day office operations.

Key Responsibilities

- Greet and assist visitors, clients, and guests professionally.
- Manage incoming and outgoing phone calls, emails, and correspondence.
- Maintain visitor records and issue visitor passes when required.
- Schedule appointments, meetings, and conference room bookings.
- Handle incoming and outgoing mail, courier services, and deliveries.
- Maintain front desk cleanliness and organization.
- Provide basic information about the company, products, or services.
- Coordinate with different departments to address visitor and employee requests.
- Manage office supplies and place orders when necessary.
- Maintain records, files, and databases accurately.
- Assist with administrative and clerical tasks as assigned.
- Handle customer complaints and direct them to the appropriate department.

Required Qualifications

- Bachelor's degree or diploma in Business Administration, Hospitality, or a related field.
- Proven experience as a Front Office Executive, Receptionist, or similar role (preferred).
- Proficiency in MS Office (Word, Excel, Outlook).




- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional appearance and customer-service orientation.

Key Skills

- Communication skills
- Customer service skills
- Time management
- Problem-solving abilities
- Interpersonal skills
- Attention to detail
- Computer proficiency
- Skilled etiquette

Working Conditions

- Office-based environment.
- Standard working hours with occasional flexibility as required.
- Frequent interaction with customers, visitors, and employees.

Salary Range (Typical)

Salary varies by location, industry, and experience level.

Example: Entry-level Front Office Executives often earn between ₹15,000–₹30,000 per month in many regions of India, while experienced professionals may earn more.

Performance Indicators

- Visitor satisfaction levels
- Call handling efficiency
- Accuracy of records and documentation
- Professionalism and customer service quality
- Timely completion of administrative tasks

Pay: ₹25,000.85 - ₹30,000.83 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Food provided
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Experience:

- Hospitality: 3 years (Required)

Language:

- English, Hindi (Required)

Work Location: In person

📌 Senior Front Office Executive (Delhi)
🏢 Hotel saket 27 a BMB Resort
📍 Delhi