Experience -5+yr

Sal- 20lpa – 33 LPA

Job Description:Roles and Responsibilities:
o Working closely with Delivery Manager, Functional Solution Architects, and if required
directly with clients to architect technology solutions to meet client needs and ensure
the software product is leveraged correctly and the go forward solution is easy to
maintain and meets best practices.
o This includes a lead role in project discovery and definition workshops, contributing in
creating scope and development estimates, and documenting requirements and
designs.
o Leading and mentor the 4+ development and QA teams for multiple projects.
o Responsible for the application design, development and support of Salesforce related
projects.
o The candidate must demonstrate progressive leadership in the full life cycle of the
software development environment.
o Through the use of UML diagrams, design documentation and best-practice
methodologies; candidate will be responsible for the detailed design of Salesforce
related projects from inception through production support.
o Responsible for ensuring that the system accurately meets the defined expectations of
the business unit, ensuring that proper testing is implemented, and performance
requirements are closely monitored by working with the development teams.

Requirements:
o Strong experience with configuration, customization, programming with APEX APIs, APEX
Triggers, and implementing new instances of Salesforce.com from scratch. Strong
experience with configuration, customization, programming with Lightning Aura
Components Knowledge in LWC.

- Strong practical deployment knowledge of Visual Force, Flex, Salesforce

configurations, Apex classes, APEX Web services, API, AppExchange deployment,
and Salesforce.com controls.





- Experience leading teams in the analysis of complex problems, and the design and

implementation of related solutions.

Technical Skills:

- Leading and mentor the 5+ development and QA teams for multiple projects.
- Experience in Salesforce (SFDC) CRM with end to end implementation experience.
- Salesforce.com integration experience, including between different business

systems as well as working with integration tools. Proficiency in programming using
Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the
development of CRM solutions.

- Experience in designing and developing software components and having a very

strong Service Oriented Architecture and integration background

- Ability to define the system landscape, to identify gaps between current and

desired end-states and deliver a CRM solution.

- Additional Salesforce.com experience includes Workflow Alerts and Actions, and

Approval Workflow. Programming experience with the following, APEX, J2EE,
HTML, XML, JSON.

- Detail-oriented with the ability to learn quickly to leverage new concepts,

technologies, and solutions.

- Ability to work independently and be a self-starter.
- Cutting edge innovator who continually studies new technologies and functionality,

and is involved in projects that push the capabilities of existing technologies.

Non-Technical Skills:

- Positive communication skills (written & spoken)
- Good in Analytical thinking
- Good in Logical thinking
- Good attitude




- Flexible to work across teams / clients.

Qualifications:
o Bachelors Degree or equivalent
o 5+ years of experience in developing technology solutions.

o 3 years of experience in managing client-facing projects in positions of increasing
responsibility in the context of systems development and related business consulting.
o Specializes in gathering and analyzing information and designing comprehensive solutions
that meet best practice standards and the client needs.

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RESPONSIBILITIES:

- Serve as a first point of contact for all Clients, ensuring that all customer support requests are entered into our incident ticketing system
- Create incidents in the ticketing system from e-mails sent to the general Support e-mail address
- Assigning incidents to Support staff from our non-categorized Ticket queue
- Resolve technical incidents based on your level of expertise and escalate issues as needed to higher level technicians, management, and/or other departments
- Support employee inquiries regarding customer reported technical issues
- Verbal communication to Management and written communication to customers on status of issues

QUALIFICATIONS/REQUIREMENTS:

- MUST – College or equivalent degree in Computer Science, Information Technology, or related field
- MUST – Relational database experience & SQL knowledge: I.E. Inserts, Updates, Selects
- Ability to work well with other employees
- Exceptional customer service skills
- The ability to take ownership of issues, accountability

EXPERIENCE:

- MUST – 2+ years of application support activities.
- Good written and verbal communicational skills.

📌 Salesforce Developer-Lead (Pune)
🏢 IdealCrew
📍 Pune