We are seeking a dedicated and skilled Customer Support Executive to manage email and voice-based support for our UK clients. This role involves handling customer queries, processing orders, extracting details from various platforms, and ensuring prompt and high-quality resolution.
Key Responsibilities:
- Handle inbound calls and respond to customer emails professionally.
- Resolve queries related to orders, services, and technical processes.
- Extract and compile information from various systems to assist customers.
- Process customer orders accurately and promptly.
- Maintain detailed and organized records in CRM/ticketing platforms.
- Collaborate with internal teams to resolve escalations or special requests.
- Deliver excellent after-sales support and contribute to customer satisfaction goals.
Required Skills & Experience:
- 1-6 years of experience in international voice and/or email support (B2B/B2C)
- Strong command of spoken and written English.
- Proficient in handling customer communication, ticketing, and CRM tools.
- Excellent problem-solving and multitasking abilities.
- Ability to work independently and meet daily targets and deadlines.
- Quick learner with a customer-first approach and attention to detail.
Why Join Us?
- Work in a qualified, supportive environment with international exposure.
- Opportunity to develop skills in customer success, CRM, and global service handling.
- Career growth opportunities for top performers.
Apply today and become part of a growing team that values professionalism, integrity, and results.
Job Type: Full-time
Pay: ₹10,000.00 - ₹25,000.00 per month
Language:
- English (Preferred)
Work Location: In person
📌 Customer Service Representative - UK Voice & Email Support (Prayagraj)
🏢 E-Spirits IT Services
📍 Prayagraj
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