- Liaise with client application lead for day-to-day activities.
- Work in L2 support and Enhancements for issues related to Oracle ARCS
- Tickets tracking, resolving and SLA management
- Suggest Best Practices & improvements in the current ARCS landscape
- Attend all internal and client meetings.
- Coordinate with other teams, business users, Vendor (e.g. Oracle)
- Help in patching and monthly closure activities.
- Documenting and Maintaining SOPs and KEDB
- 24x7 support for P1 issues.
- Raise risks/issues (if any) on time.
Skills & Experience Required:
- 10+ years of hands-on experience in L2 Application Support and Enhancements for Oracle ARCS
- Well versed in with ARCS Architecture and Business processes of Reconciliation, Transaction Matching
- Experience in understanding current architecture and providing improvement suggestions
- Hands on experience in resolving tickets and meeting SLAs
- Excellent communication skills
- Ready to work 3pm to 12 midnight IST shift
📌 Oracle ARCS Consultant (Pune)
🏢 Jade Global
📍 Pune
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