Technical Support | Customer Interaction | Field Exposure

Noida

0–1 years

Technical Support | Service

Job Snapshot

location

Noida

experience

0–1 years

function

Technical Support | Service

reporting_to

Senior Engineer / Service Lead

work_nature

Learning-focused / Field + Desk / Customer-facing

Where this role sits

Sparsh CCTV builds integrated surveillance solutions across hardware, software, and AI, deployed across industries and real-world environments.

This role sits within the service and support function, acting as the bridge between customers, products, and internal teams.

You will gain hands-on exposure to product deployments, customer environments, and real-world troubleshooting while supporting demos, installations, and issue resolution.

The role

This role is:

Learning-focusedCustomer-facingHands-onProblem-solvingField exposure

What you’ll work on

Technical Support

Assist customers in resolving product and application-related issues

Product Demonstrations

Support demos, POCs, and installations at client locations

Issue Resolution

Diagnose problems and coordinate with internal teams for timely fixes

Customer Interaction

Communicate with clients on issue status, usage, and product understanding

Internal Support

Assist teams with technical queries and product-related clarifications

Who this role is for





- - B.Tech in Electronics, Computer Science, IT, or related field

- - Freshers or candidates with up to 1 year of experience

- - Basic understanding of networking and computer systems

- - Familiarity with software applications and troubleshooting

- - Strong communication and problem-solving skills

- - Willingness to work in a field + customer-facing role

- - Technical or networking certifications are a plus

What you’ll learn here

- How surveillance systems are deployed in real-world environments
- How to troubleshoot technical issues across hardware and software systems
- How to interact with customers and manage technical communication
- How demos, POCs, and installations are executed on ground
- How cross-functional teams work together to solve real problems

Why join Sparsh

- ✓Hands-on exposure to real-world deployments and customer environments
- ✓Opportunity to learn across hardware, software, and system integration
- ✓Robust learning curve with mentorship from experienced engineers
- ✓Work directly with customers and understand product usage in the field
- ✓Fast-paced environment with real responsibility from day one

Ready to start building in the real world?

Applications are reviewed on a rolling basis

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