Service & Repairs Management

· Plan & track Express & Periodic service, breakdown repairs, accident jobs, and refurb for all fleet -2Ws

· Liaise with DriveX workshop, Authorized service centers / popup Service Staton for estimates, and job closure

· Drive TAT: Ensure Service, Pre-Receival Inspection, Pre-Delivery Inspection, Customer experience, Refurb jobs close within Service Level Agreement

· Do post-repair quality check before vehicle goes back on-road

Rider Issue Resolution

· Single point for rider-reported issues via app/call/Whats App

· Triage issue severity, arrange pickup/drop, provide temp replacement if needed

· Track open tickets to closure and update riders on ETA

Compliance & Documentation

· Ensure Insurance, Pollution certificate, Registration, Fitness valid for 100% fleet

· Maintain job cards, invoices, warranty claims, and vehicle-wise service history

· Update vehicle status daily

Cost & Inventory Control

· Approve spares replacement: tyres, batteries, brake pads based on km run, age, failure %

· Monitor repeat repairs, and scrap/refurb decisions to control ₹/km cost





· Maintain vendor scorecard and negotiate Turn Around Time (TAT) /cost

MIS & Reporting

· Daily: Fleet downtime, open jobs, TAT breach, ETA updates

· Weekly: Inspection failure %, vendor performance, cost per vehicle, repeat complaint %

· Flag trends like specific model failures or service center delays

· Perform other duties and operational tasks as assigned to support changing business requirements and ensure smooth day-to-day operations

Requirements

Qualifications: Diploma/Graduate. Automobile/Mechanical preferred

Experience: 1-3 yrs in 2W service advisor, fleet ops, or bike rental operations

Technical Skills: Basic knowledge of 2W ICE/EV - engine, battery, tyres, electricals, Know how to ride a motorcycle with a valid driving license

Soft Skills: Solid follow-up, vendor management, good interpersonal skills, teamwork, problem solving skill, continuous learning mindset, rider empathy, sense of urgency

Tools: Excel/Google Sheets, ERP/CRM, Whats App for Ops

📌 Service Coordinator – 2W Rental Business (India)
🏢 Drivex Mobility
📍 India