Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environmen
t.
Key responsibilities may inclu
d
- e::Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedur
- es. Managing exam center staff (invigilators, technical support) to ensure proper execution of protoco
- ls. Troubleshooting technical issues during exams and coordinating with IT support if need
- ed. Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionali
- ty. Monitoring exam center compliance with security protocols and regulatio
- ns. Managing vendor relationships related to exam center operations (catering, security, etc
- .):Training, and supervising exam center staff to ensure high-quality service delive
- ry. Performance evaluation and development of the exam center t
- eam Reporting and Analys
- is:
Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedba
- ck. Identifying areas for improvement and implementing necessary adjustments to optimize operati
- ons Client/TC management Coordinati
- on: Collaborating with clients to understand their specific requirements and ensure smooth delivery of exa
- ms. Addressing client concerns and providing timely updates on exam center operati
- ons Approaching current clients for capacity addit
ion
Required Ski
- lls:
Strong organizational and planning skills to manage multiple tasks simultane
- ously Excellent communication and interpersonal skills to interact with candidates, staff, and cl
- ients Problem-solving abilities to address unexpected issues during
- exams Technical proficiency to operate exam delivery systems and basic troublesho
- oting Leadership qualities to motivate and manage a