Job DescriptionBitamin builds a WhatsApp marketing and automation platform that helps businesses run campaigns, automate conversations, and drive repeat sales on WhatsApp. As Technical Pre-Sales and Support Engineer, you are the technical face of the product: you run demos alongside the sales team, onboard new clients, build their automations, and resolve their issues so they stay and grow with us. Key Responsibilities: * Deliver technical product demos and proof of concept setups alongside the business development team. * Onboard new clients end to end: WhatsApp Business API setup, number verification, template approvals, and integrations. * Build chatbots, auto reply flows, campaign journeys, and CRM or website integrations for client use cases. * Provide first line and second line support over phone, WhatsApp, and email, and resolve tickets within SLA. * Train client teams to use the dashboard, campaigns, and reports on their own. * Reproduce bugs, document them clearly,



and coordinate with the development team for fixes. * Create help guides, FAQs, and short tutorial videos to reduce repeat queries. Requirements: * 1 to 4 years in technical support, sales engineering, or implementation, preferably for a SaaS product. * Working knowledge of APIs, webhooks, and basic integrations; comfort reading JSON and API docs. * Familiarity with WhatsApp Business API, chatbot builders, or CRM tools is a strong plus. * Clear communicator who can explain technical concepts to non technical business owners. * Fluency in Assamese, Odia, Bengali, Hindi and English. What We Offer: * Fixed salary plus incentives linked to onboarding and retention outcomes. * Hands on exposure to the WhatsApp Business ecosystem and a quick growing * Direct work with founders, sales, and product teams SaaS product.

📌 Pre-Sales And Technical Engineer (Pune)
🏢 BITAMIN
📍 Pune