About the RoleWe are looking for a strategic, results-oriented Senior Leader to join the Strategy & Programs team within Salesforce Professional Services' Global Delivery Centers (GDC). This senior leadership role sits at the intersection of Business strategy, Program Management, and Talent Strategy — driving the GDC's evolution into a high-performing, future-ready delivery organization.The ideal candidate brings deep experience in qualified services strategy, global operating models, and program execution, with a passion for building capability at scale. You will partner closely with GDC leadership, delivery leaders, and global PS stakeholders to shape and execute the strategic agenda.Key ResponsibilitiesStrategy & TransformationDefine and drive the multi-year strategic roadmap for the GDC in partnership with the VP/SVP of Global Delivery and PS leadershipTranslate the Professional Services business strategy into GDC-specific priorities, operational plans, and measurable outcomesLead strategic planning cycles (annual operating plan, quarterly business reviews) ensuring alignment across GDC PracticesMonitor industry trends in professional services delivery, including AI-augmented delivery, to inform GDC strategyLead large-scale transformation programs across the GDC focused on Talent Strategy, Business Management, Delivery Excellence, Scalability, and operational efficiencyEstablish governance cadences and frameworks to ensure accountability, transparency, and timely decision-making across programsOwn change management for GDC-wide transformation initiatives, driving adoption and sustained behavior changeTalent Strategy & Future-Ready OrganizationDevelop and drive a GDC-wide talent strategy that anticipates future skill requirements aligned to Salesforce product evolution (including AI, Data Cloud, and Agentforce) and the evolving customer/industry needsPartner with GDC People Partners and global Talent teams to identify capability gaps and design targeted upskilling, reskilling,



and career development programs across GDC locationsBuild talent pipelines for next-generation rolesChampion a learning culture across the GDC, embedding learning agility, growth mindset as core organizational practicesIntegrate talent readiness as a strategic pillar of every GDC transformation and growth initiative — ensuring people capability keeps pace with business ambitionStakeholder Management & InfluencingServe as a strategic thought partner to GDC senior leadership and act as the connective tissue between the GDC and global PS functions (Sales, Finance, HR, Enablement, Practice)Build trusted relationships with regional delivery leaders, COEs, and cross-functional stakeholders to drive alignment on shared prioritiesPrepare and present executive-level communications, strategic narratives, and business reviews for PS and Salesforce leadership audiencesNavigate complex, matrixed environments — aligning stakeholders across geographies, time zones, and organizational layersRepresent the GDC's strategic interests in global PS planning forums and leadership discussionsTeam LeadershipLead and grow a high-performing Strategy & Programs team within the GDC, providing transparent direction, coaching, and development opportunitiesBuild a team culture grounded in driving value for stakeholders, and ownership of outcomesQualifications Required16+ years of experience in strategy, transformation, or programs roles — ideally within professional services, consulting, or a global technology companyMasters in Business AdministrationProven ability to lead complex, cross-functional programs in a global, matrixed environmentStrong analytical and structured problem-solving skills with the ability to translate insight into actionExceptional executive communication and storytelling skills — comfortable presenting to C-suite and global leadership audiencesPreferredExperience within Salesforce Professional Services or a Salesforce SI partner ecosystemFamiliarity with Salesforce platform capabilities — including Sales Cloud, Service Cloud, Data Cloud, and AgentforceExperience with GDC/delivery center strategy

📌 Director, Strategy & Enablement (Bengaluru)
🏢 Salesforce.Com Italy
📍 Bengaluru