Job Title: Senior Information Technology Manager

Location: Riyadh, Kingdom of Saudi Arabia

Key Responsibilities

IT Operations & Infrastructure

- Manage end-to-end IT infrastructure across offices and sales galleries, including networks (LAN/WAN/Wi-Fi), servers, endpoints, telephony and AV systems.
- Administer and optimise the Microsoft 365 and Azure environment (Exchange Online, SharePoint, Teams, Intune, Entra ID), including identity, device and access management.
- Ensure high availability of business-critical systems (ERP, CRM, HRMS, document management) and manage incident, problem and change processes to defined SLAs.
- Oversee IT setup for new offices, sales galleries and events, including rapid deployment for launches and roadshows.

Cybersecurity & Compliance

- Implement and maintain security controls aligned with group policy, including endpoint protection, DLP, Conditional Access, MFA, patching and vulnerability management.
- Ensure compliance with Saudi regulatory requirements, including the Personal Data Protection Law (PDPL), NCA Essential Cybersecurity Controls (ECC) and CST requirements where applicable.
- Support data classification, backup, disaster recovery and business continuity planning; conduct periodic DR tests.
- Coordinate security awareness training and phishing simulations for staff.

Vendor & Budget Management

- Manage local vendors, telecom providers, ISPs and managed service partners; negotiate contracts, monitor SLAs and drive value.
- Prepare and manage the IT budget (CAPEX/OPEX), asset lifecycle and software licensing, ensuring audit-ready records.
- Manage procurement of hardware, software and services in line with group governance.

Executive Technology Support

- Provide executive-level support for senior leadership, including secure mobility, executive devices and boardroom technology.
- Ensure boardrooms and executive meeting spaces are reliable and launch-ready: video conferencing, presentation systems and AV for high-stakes meetings and events.
- Handle executive requests with discretion,



urgency and complete confidentiality.

Team Leadership

- Lead, coach and develop the local IT team; define KPIs, manage performance and build a service-oriented culture.
- Establish and document standard operating procedures, runbooks and a knowledge base.
- Ensure 24/7 support coverage arrangements for critical periods such as launches, campaigns and financial close.

Qualifications & Experience

Essential

- Bachelor's degree in Computer Science, Information Technology or a related field.
- 10+ years of progressive IT experience, with at least 4 years in an IT management role.
- Proven experience managing multi-site IT operations.
- Strong expertise in Microsoft 365, Azure, Entra ID, Intune and modern workplace technologies.
- Solid grounding in networking (Cisco/Fortinet or equivalent), firewalls, VPN and endpoint security.
- Working knowledge of PDPL, NCA ECC and Saudi telecom/hosting regulations, including data residency considerations.
- Experience managing budgets, vendors and outsourced service providers.
- Fluency in English.

Desirable

- Certifications such as ITIL v4, PMP, CISSP/CISM, Microsoft (AZ-104/MS-102), CCNA/CCNP.
- Experience in real estate, construction or a rapid-scaling multinational environment.
- Exposure to ERP platforms (e.g. Oracle, SAP, Microsoft Dynamics) and CRM (e.g. Salesforce, Dynamics 365).
- Experience supporting AI, data and marketing technology initiatives.

Key Competencies

- Robust service orientation with a hands-on, ownership mindset.
- Ability to operate at pace in a high-growth, launch-driven business.
- Excellent stakeholder management up to executive level.
- Structured problem-solving and vendor negotiation skills.
- Discretion in handling confidential and commercially sensitive information.

Key Performance Indicators

- System uptime and availability against agreed SLAs.
- Incident resolution times and end-user satisfaction scores.
- Security posture: patch compliance, audit findings closure and phishing test results.
- IT budget adherence and cost optimisation delivered.
- On-time delivery of IT projects and new site setups.

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