Role Summary

The NetSuite Operations & Documentation Coordinator will be responsible for managing the day-to-day operational and documentation activities that support IT operations across the South, West, and Sri Lanka regions. This role is not a procurement function but serves as the operational bridge between IT, Finance, Accounts, Salesforce, ZOHO, NetSuite, vendors, and internal stakeholders to ensure timely processing of operational requests, documentation, and compliance.

The role will support IT operations across approximately 55 locations:

Key Responsibilities

- Create, manage, and track Opex Purchase Orders (POs) in NetSuite and ZOHO.
- Recreate and maintain recurring Opex POs in line with the current operational process.
- Coordinate Goods Receipt Notes (GRN) and Service Receipt Notes (SRN), ensuring timely completion and resolution of discrepancies.
- Validate vendor invoices and coordinate with the Accounts team to resolve invoice-related queries.
- Coordinate with vendors for delivery schedules, delivery challans, documentation corrections, and other operational requirements.
- Act as the primary liaison between IT, Accounts, Salesforce, ZOHO, and NetSuite teams to ensure smooth execution of day-to-day activities and timely resolution of operational issues.
- Maintain accurate operational documentation to support audit and compliance requirements.
- Manage and maintain IT asset and inventory records across all supported locations.
- Generate operational reports and MIS using Microsoft Excel.
- Track open requests and ensure timely closure through regular follow-ups with internal and external stakeholders.




- Support continuous improvement of operational processes and documentation standards.

Required Skills & Qualifications

- Bachelor's degree in Business Administration, Commerce, Information Technology, or a related field.
- 2–5 years of experience in operations, IT coordination, finance operations, or ERP administration.
- Hands-on experience with NetSuite and ZOHO.
- Working knowledge of Salesforce.
- Strong understanding of Purchase Order (PO), GRN, SRN, invoice validation, and documentation processes.
- Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, reporting, and data analysis).
- Excellent coordination and stakeholder management skills.
- Solid attention to detail with the ability to manage multiple priorities.
- Good communication skills and the ability to work across cross-functional teams.

Key Competencies

- Process-oriented with strong documentation skills
- High attention to detail and accuracy
- Strong analytical and problem-solving abilities
- Effective stakeholder and vendor management
- Ability to manage multiple priorities in a fast-paced environment
- Ownership, accountability, and a customer-focused mindset

Scope of the Role

This role is an IT Operations support function and does not perform procurement activities. Procurement responsibilities will continue to remain with the CDT Procurement team. The primary objective of this role is to own the operational, documentation, and coordination activities related to NetSuite transactions, vendor documentation, inventory management, and finance-related follow-ups, thereby enabling the IT team to focus on core technology initiatives.

📌 Operations Coordinator Netsuite (Bengaluru)
🏢 The Executive Centre
📍 Bengaluru