Job Description

Position: Team Lead - Contracts to Billing

Key Responsibilities:

Team Leadership & Management:

- Assign work, solve workload problems and ensure high productivity levels
- Assess workloads to determine equal distribution and identify staffing requirements
- Assist in training new employees and mentor team members
- Ensure service delivery as agreed norms and SLAs

Contracts to Billing Operations:

- Analyze contract terms and ensure accurate billing implementation
- Review and validate billing setups against contract specifications
- Process contract amendments and billing adjustments
- Quality checks to ensure accurate contract-to-billing conversions
- Month-end closing activities and reporting for billing cycles

Process Improvement & Analysis:

- Perform root cause analysis to drive process improvements
- Support cost-savings and process improvement initiatives
- Identify tactical and strategic opportunities, gaps and financial risks




- Update process documents and capture exceptions during processing

Stakeholder Management:

- Liaise closely with onshore teams and other stakeholders
- Query handling - manage escalated billing queries and contract discrepancies
- Escalate unresolved issues/concerns to appropriate management levels

Reporting & Data Management:

- Generate process-related and ad-hoc reports including KPIs and quarterly reports
- Data management, reporting & stakeholder management
- Provide assistance during internal/external audits
- Forecast accuracy reporting for billing projections

Experience Required:

- 7-8 years in contracts, billing operations, or related finance functions
- 3+ years of team leadership experience
- Robust knowledge of billing systems, ERP platforms, and automation tools
- Experience with process improvement and automation implementation
- undefined

📌 Team Lead - Contract to Billing (Gurugram)
🏢 JLL
📍 Gurugram