Process Trainer for Australian BPO ( solar panel lead generation process)

Location : Kirti Nagar , West Delhi

Shift timings : 5am to 2 pm ( Australian process)

(every Saturday half day)

Pick up Cabs provided

One time meal provided

Experience : - 1-2 years as process trainer / quality analyst in Australian bpo.

Salary: upto 35 k

Key Responsibilities:

- Training Delivery: Conducting training sessions for new hires and existing employees on various aspects of the job, such as process procedures, customer service protocols, and communication skills.
- Curriculum Development:Creating and updating training materials, including presentations, workbooks, and online resources.
- Performance Assessment:Evaluating trainee performance through assessments, quizzes, and call monitoring to identify areas for improvement and provide targeted feedback.
- Process Expertise:Developing a deep understanding of the specific processes and requirements of the international BPO operations to effectively train employees.
- Voice and Accent Training:Providing specialized training on voice modulation, pronunciation, and accent neutralization to ensure clear and effective communication with international clients.
- Client Interaction:Understanding the specific needs and requirements of international clients and tailoring training programs accordingly.
- Continuous Improvement:Staying updated on industry trends, best practices,



and changes in processes to continuously improve training programs and employee performance.
- Reporting and Documentation:Maintaining records of training sessions, trainee progress, and performance assessments.

Skills and Qualifications:

- Excellent Communication Skills:Strong verbal and written communication skills are essential for delivering effective training sessions and providing constructive feedback.
- Training Experience:Prior experience in designing and delivering training programs, preferably in a BPO or customer service environment.
- Process Knowledge:A solid understanding of BPO processes and workflows, particularly those related to international operations.
- Soft Skills:Proficiency in areas like communication, active listening, problem-solving, and cultural sensitivity.
- Analytical and Problem-Solving Skills:The ability to analyze performance data, identify areas of improvement, and develop targeted training interventions.
- Adaptability and Flexibility:The capacity to adjust training approaches and materials to meet the specific needs of different trainees and international clients.

TEAM HR

VISION TECH

[email protected]

(phone hidden)

Job Type: Full time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Food provided
- Provident Fund

Language:

- English (Required)

Work Location: In person

📌 Process Trainer required in Australian BPO in West Delhi
🏢 Vision tech
📍 Delhi