We are looking for motivated and enthusiastic Customer Support Intern with excellent communication skills to join our team. The ideal candidate will assist in handling customer queries, providing timely support, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer concerns or escalate them to the appropriate team when required.
- Maintain accurate records of customer interactions and follow-ups.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Assist in onboarding and guiding customers on company products or services.
- Gather customer feedback and report recurring issues or suggestions.
- Support administrative tasks related to customer service operations.
Eligibility
- Pursuing or recently completed a Bachelor's degree in any discipline.
- Freshers are encouraged to apply.
- Strong verbal and written communication skills in English.
- Proficiency in MS Office and basic computer applications.
- Positive attitude, willingness to learn, and good interpersonal skills.
Preferred Skills
- Excellent customer service orientation.
- Positive problem-solving and listening skills.
- Ability to work in a team and manage multiple tasks.
- Basic knowledge of CRM tools is an added advantage.