Job Description

The role

You own the business side of enterprise accounts in APAC: strategy, growth and the executive relationship. A dedicated Digital Project Manager runs operational delivery with you, in a true duo. Your job is to be the trusted advisor sponsors call first.

You manage a portfolio of 10 to 25 enterprise accounts in a genuinely high-touch model: recurring senior-level touchpoints per account, direct relationships with Directors and C-levels, and full ownership of the commercial cycle from qualification to closing.

What you will do

Relationships and sponsorship

- Build and maintain trust with senior client stakeholders over months, with a proactive cadence per account: you re-engage silent sponsors instead of waiting for the renewal.
- Map each account's governance (sponsor, project teams, regional stakeholders, IT, HR) and open doors when contacts change or go quiet.




- Lead Steering Committees and business reviews with executive stakeholders.

Commercial ownership

- Own renewals end to end: anticipate dates months ahead, build the business case, negotiate terms and close.
- Identify and qualify upsell and cross-sell opportunities with a structured methodology, then run the full cycle in autonomy.
- Turn project data into outcome narratives aligned with each client's business stakes: ROI, adoption, impact.

Execution with your DPM

- Review and prioritize your portfolio by value, risk and renewal proximity, and arbitrate your agenda accordingly.
- Detect churn signals early (usage drops, sponsor silence, stakeholder turnover) and drive the action plan.
- Keep a proactive two-way sync with your Digital Project Manager so delivery serves each client's business goals.nce

📌 Customer Account Manager APAC (F/M) (Mumbai)
🏢 Sociabble
📍 Mumbai