Company: URoots by QHT Clinic
Department: Sales & Consultation
Employment Type: Full time

About URoots by QHT Clinic

URoots by QHT Clinic is a leading hair wellness brand dedicated to providing personalized, non-surgical hair loss solutions. We are looking for a passionate and customer-focused Hair Counsellor to guide prospective clients and help them choose the right treatment and product solutions.

Key Responsibilities

- Handle inbound and outbound consultation calls and follow up with leads.

- Understand clients' hair concerns and recommend suitable URoots products and treatment plans.

- Conduct detailed telephonic or virtual consultations with potential customers.

- Explain treatment plans, pricing, benefits, and expected outcomes.

- Convert inquiries into sales while maintaining a high level of customer satisfaction.

- Maintain accurate customer records and follow-up activities in the CRM.

- Build long-term relationships with clients through regular follow-ups.

- Coordinate with doctors and the operations team whenever required.

- Achieve monthly consultation and sales targets.

- Ensure timely responses to customer queries across calls, WhatsApp, and other communication channels.

Requirements

- Bachelor's degree in any discipline.

- 1–3 years of experience in counselling, inside sales, telecalling, or customer consultation.





- Experience in healthcare, wellness, beauty, or hair care will be preferred.

- Excellent communication and convincing skills in Hindi and English.

- Strong customer-handling and objection-resolution skills.

- Comfortable working with CRM systems and Microsoft Excel.

- Target-oriented with a customer-first approach.

Preferred Skills

- Strong interpersonal and relationship-building abilities.

- Good negotiation and closing skills.

- Ability to understand customer needs and recommend appropriate solutions.

- Self-motivated and proactive.

- Team player with a positive attitude.

Key Performance Indicators (KPIs)

- Daily outbound calls and follow-ups.

- Consultation-to-sale conversion rate.

- Monthly revenue target achievement.

- CRM data accuracy and timely updates.

- Customer satisfaction and retention.

- Response and follow-up TAT.

Salary

- CTC: As per company standards + Attractive Performance Incentives.

Working Days & Timings

- 6 Days Working

- Rotational Week Off
Laptop & stable internet speed - Mandatory

- Day Shift

This role is ideal for candidates with experience in healthcare counselling, wellness consultation, or inside sales who enjoy helping customers find the right solutions while achieving sales targets.

📌 Sales Counsellor (India)
🏢 QHT CLINIC
📍 India