Hyderabad, Telangana
Job Summary
15–18 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
Strong working knowledge with SAP or any billing related ERP system
8+ years of team management experience with a minimum span of 60-70 resources
Exposure to managing Utility Clients will be an added advantage
EDUCATION
Bachelor’s degree B. Com/M. Com/MBA (Finance only)
Key Responsibilities
Lead to a team of Billing, Credit and Payment specialists and ensure end to end ownership of service delivery
Ensure team adherence to KPIs, SLAs on a daily, weekly and monthly basis by the respective track managers
Ensure team productivity across all process tracks as outlined in the performance scorecard
Ensure staffing requirements are effectively managed by track managers daily based on volume inflow
Act as the primary escalation point for the client on all operational requirements
Identify and drive process improvements, automation opportunities in existing processes across all tracks
Drive employee engagement and development initiatives for the overall team
Ensure team attrition is effectively managed to avoid any service delivery impact
Skill Requirements
Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.
Strong customer-centric approach with focus on service excellence.
Ability to quickly adapt to new processes and systems
Excellent multitasking, prioritization, and problem-solving skills.
Robust organizational, time management, and stakeholder management abilities.
Effective communication skills with the ability to collaborate across teams and influence outcomes.