Lucknow, Uttar Pradesh
Job Summary
Provide Level-2 operational support for PingFederate, PingOne Advanced, Ping DaVinci, Ping Risk, and PingID.
Troubleshoot authentication, federation, authorization, and MFA-related issues.
Support application onboarding requests and federation configurations.
Manage SAML, OAuth, and OpenID Connect integrations.
Perform root cause analysis on recurring incidents and provide recommendations.
Support adaptive authentication and risk-based access policies.
Monitor platform health, logs, and alerts and resolve operational incidents.
Assist in platform upgrades, patching, and configuration changes.
Maintain operational documentation, SOPs, and knowledge articles.
Collaborate with application teams and customer stakeholders to resolve support issues.
Participate in change and release management activities.
Key Responsibilities
Provide Level-2 operational support for PingFederate, PingOne Advanced, Ping DaVinci, Ping Risk, and PingID.
Troubleshoot authentication, federation, authorization, and MFA-related issues.
Support application onboarding requests and federation configurations.
Manage SAML, OAuth, and OpenID Connect integrations.
Perform root cause analysis on recurring incidents and provide recommendations.




Support adaptive authentication and risk-based access policies.
Monitor platform health, logs, and alerts and resolve operational incidents.
Assist in platform upgrades, patching, and configuration changes.
Maintain operational documentation, SOPs, and knowledge articles.
Collaborate with application teams and customer stakeholders to resolve support issues.
Participate in change and release management activities.
Skill Requirements
4–6 years of IAM support experience.
3+ years supporting Ping Identity solutions.
Solid knowledge of PingFederate, PingID, PingOne, DaVinci, and Ping Risk.
Experience with SAML 2.0, OAuth 2.0, OpenID Connect, and SCIM.
Familiarity with Active Directory and LDAP integrations.
Strong troubleshooting, analytical, and problem-solving skills.
Experience supporting enterprise IAM environments.
Excellent communication and documentation skills.

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

📌 Administrator (Support & Operations) (Lucknow)
🏢 HCLTech
📍 Lucknow