Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Citrix Virtual Apps and Desktop Administration
Positive to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams and platforms.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
- Lead efforts to document and update knowledge base articles to support efficient troubleshooting and knowledge sharing.
- Monitor system performance and operational stability, identifying potential risks and implementing preventive measures.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.
- Experience in managing and troubleshooting virtual desktop infrastructure environments.
- Strong understanding of incident and problem management processes within IT operations.
- Ability to create and implement Requests for Change and manage change control procedures effectively.
- Skilled in collaborating with vendors and cross-functional teams to resolve complex technical issues.
- Familiarity with maintaining and updating technical documentation and knowledge base articles.
Additional Information:
- The candidate should have minimum 5 years of experience in Citrix Virtual Apps and Desktop Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
📌 Technology Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru
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