Company Description Vrddhim NextGen Innovations, operating as Vrddhim Business Solutions, was founded in 2024 with a focus on accelerating growth for organizations in the online and offline space. Backed by over a decade of industry experience, the company specializes in disrupting traditional business methodologies through modern, technology-driven approaches. Vrddhim offers tailored consulting services in strategic planning, operational excellence, financial advisory, market analysis, change management, and digital transformation. Its consultants emphasize measurable outcomes, helping clients streamline processes, improve financial performance, and drive sustainable growth. The team is committed to continuous improvement and evolving best practices so clients can stay ahead in a dynamic marketplace.

Role Description The Customer Success Consultant is a full-time hybrid role based in Bengaluru, with flexibility for some work-from-home arrangements. This role focuses on building strong relationships with clients, understanding their business goals, and ensuring they gain maximum value from Vrddhim's consulting and digital solutions. Day-to-day responsibilities include onboarding recent clients, conducting regular check-ins, analyzing performance data, and recommending action plans to improve outcomes and satisfaction. The consultant will collaborate with internal teams to address client needs, manage account health, resolve issues proactively,



and support renewals and upsell opportunities. The role also involves documenting client interactions, preparing reports and presentations, and contributing feedback to refine services and enhance the overall customer experience.

Qualifications

- Candidates should possess strong Customer Engagement and Customer Satisfaction skills, with a focus on building long-term, trust-based relationships.
- Candidates should possess solid Analytical Skills, including the ability to interpret data, identify trends, and translate insights into actionable recommendations.
- Candidates should possess excellent Communication skills, both written and verbal, for clear stakeholder interactions and client-facing presentations.
- Candidates should possess effective Account Management skills, including handling multiple client accounts, prioritizing tasks, and driving retention.
- Relevant experience in customer success, consulting, business analysis, or a client-facing role, preferably in digital transformation or management consulting.
- Ability to work in a hybrid environment from Bengaluru, collaborate across teams, and manage time independently.
- Proficiency with CRM tools, presentation software, and basic data analysis (e.g., spreadsheets, dashboards) is beneficial.
- Bachelor's/Master's degree in Fashion, Business, Management, Economics, or a related field is preferred; equivalent experience is also considered.

📌 Customer Success Consultant (Bengaluru)
🏢 Vrddhim NextGen Innovations
📍 Bengaluru