Position: L2/L3 Restaurant POS Support Engineer – Oracle Micros Simphony
Location: Chennai (Onsite/Hybrid/Remote)
Shift Timing: 2.00PM to 11.00PM IST (UK Shift)
Engagement Type: Full Time
About the Role: We are looking for a L2/L3 POS Support Engineer to support Oracle Micros Simphony across a multi-location, internationally expanding restaurant operation. This is a blended role — you will handle frontline incident triage and hardware/network troubleshooting (L2), while also owning root-cause analysis, API/integration diagnostics, and vendor coordination for payment and tax systems (L3). You will work closely with engineering leadership, external vendors (eThor, Clover, Adyen, Vertex), and non-technical restaurant operations stakeholders across US and UK/EU time zones.

What You Will Do:

- Triage and resolve L2 POS incidents: workstation reboots, peripheral failures, network connectivity issues

- Own L3 root-cause analysis for integration failures between Simphony and payment, tax, and loyalty systems

- Administer and configure Oracle Micros Simphony via EMC (menu, service charges, workstation/terminal setup)

- Troubleshoot MICROS Workstation 6/8 hardware — thermal issues, peripheral (printer, cash drawer, card reader) connectivity

- Support payment terminal integrations (Adyen preferred) — EMV, card-present transactions, gateway connectivity

- Read and interpret API/integration logs to diagnose downstream system failures

- Coordinate and escalate with third-party vendors; track SLAs and push for timely resolution

- Support new store openings — hardware staging,



network cutover, and local compliance requirements

- Produce clear, non-technical incident summaries for restaurant managers and senior leadership

Required Skills & Experience:

- 3+ years hands-on with Oracle Micros Simphony — POS configuration, EMC administration, terminal setup

- Experience troubleshooting MICROS Workstation hardware (WS6/WS8), peripherals, and thermal/performance issues

- Solid networking fundamentals: firewall rules, port whitelisting, DNS, VPN/site-to-site, POS network outage diagnosis

- Payment terminal integration experience — Adyen strongly preferred; familiarity with EMV and gateway connectivity

- Hands-on with ITSM ticketing tools (Service Now, Jira Service Management, or equivalent)

- Ability to read API and integration logs to isolate failures across POS and downstream systems

- Proven vendor coordination experience — escalation ownership, SLA tracking, professional pushback

- Strong written communication — able to translate technical findings into plain language for non-technical stakeholders

Valuable to Have:

- Experience supporting international store openings/go-lives with network and compliance considerations

- Basic API/integration testing using Postman; familiarity with REST APIs and JSON payloads

- Understanding of Simphony STS Gen2 API — Location API vs. Cloud API distinction

- Awareness of PCI compliance requirements in POS/payments environments

- Prior exposure to luxury hospitality or high-service-expectation restaurant brands

📌 /Restaurant POS Support Engineer – Oracle Micros Simphony (India)
🏢 dotSolved System
📍 India