Description We are seeking a highly organized and proactive SDSA Service Delivery and Service Assurance engineer to oversee the effective delivery and assurance of services for our BB customers Partners within the designated area The successful candidate will be responsible for ensuring the achievement of KPIs through continuous improvement initiatives Responsibilities Ensure timely service delivery and service assurance for customers Partners within the mapped area Drive KPI delivery as per targets taking necessary actions for continuous improvement 1 Ensure new installations are completed within defined TAT 2 Establish new partner connectivity within defined TAT 3 Address faults of new installations FONI 4 Maintain a meantime to resolve complaints within defined TAT 5 Address repeat complaints from customers 6 Oversee migration from EOC LAN to FTTH Ensure that field visits are aligned with NOC requirements whenever necessary Ensure field audits are conducted to verify the qualityofservice delivery and assurance Maintain highquality service delivery and assurance standards in the area Continuously enhance the customer experience through proactive measures Ensure strict adherence to processes and Standard Operating Procedures SOPs Manage material inventory efficiently to ensure timely consumption Maintain and manage broadband network infrastructure FTTx and NonFTTx and network elements Demonstrate proficiency in broadband FTTH WiFi networks broadband Customer Premises Equipment CPEs FTTH quality parameters as well as L3 L2 Switch connectivity Regularly monitor Service Delivery and Service Assurance TTs performance analyse customer faults and implement corrective actions Facilitate the onboarding process for new partners ensuring smooth connectivity and service activation Address partner connectivity issues promptly to minimize service disruptions Collaborate with relevant teams to troubleshoot and resolve technical issues affecting partner connectivity Provide necessary support and guidance to partners during the service setup process Act as a primary point of contact for partners experiencing servicerelated issues offering timely assistance and solutions Implement proactive measures to prevent potential connectivity and service issues ensuring optimal performance for partners Conduct regular assessments and monitoring of partner connectivity and service performance identifying areas for improvement and implementing corrective actions as needed

📌 Service Delivery and Service Assurance Engineer UP (Meerut)
🏢 Talent Leads HR Solutions
📍 Meerut