Key Responsibilities Handle customer queries via chat and email in a timely and professional manner Understand product workflows and guide customers with stepbystep solutions Troubleshoot issues and provide accurate resolutions Escalate technical bugs or complex issues to the internal team Maintain proper records of customer interactions and issues Collaborate with internal teams for faster resolution Ensure high levels of customer satisfaction and support quality Tools Platforms Intercom Customer communication Slack Internal communication Linear Issue tracking and bug management Requirements 13 years of experience in customer support preferably in SaaS or tech products Excellent written and verbal communication skills in English Ability to quickly learn and understand product workflows and user journeys Strong problemsolving and analytical thinking skills Comfortable working in a fastpaced environment Ability to handle multiple conversations tickets simultaneously Must be comfortable working in US night shift Location Requirement Candidates should be based inFaridabad or nearby areasand available for daily office commute DO NOT APPLY if unable to work from office What We Are Looking For Solid learning ability and curiosity to understand the product deeply Customerfirst attitude with patience and empathy Ownership mindset and proactive approach to resolving issues Why Join Us Opportunity to work in a growing SaaS environment Handson experience with modern support tools and workflows Learningdriven culture with real ownership Direct exposure to global customers

📌 Customer Service Executive (Faridabad)
🏢 Right Advisors Private
📍 Faridabad