Job Description Branch Customer Experience Banker Customer Experience Job Summary The Branch Customer Experience BCE qualified is responsible for delivering an exceptional banking experience to customers visiting the branch The role focuses on relationship management service excellence sales of banking products operational support and ensuring compliance with bank policies and regulatory guidelines Key Responsibilities Welcome and assist customers with their banking requirements Deliver a superior customer experience and ensure timely resolution of customer queries and complaints Manage customer relationships and strengthen engagement with existing customers Drive business growth through crossselling of Savings Accounts SA Current Accounts CA Fixed Term Deposits FD TD Credit Cards Personal Loans Insurance Investment Wealth Products Identify customer needs and recommend suitable financial solutions Ensure accurate execution of branch transactions and service requests Maintain KYC AML and regulatory compliance for all customer interactions Support digital banking adoption by encouraging customers to use Mobile Banking Internet Banking UPI and other selfservice channels Coordinate with branch teams to achieve customer service and business targets Maintain high standards of operational accuracy and service quality Eligibility Graduate in any discipline 15 years of experience in Retail Banking Branch Banking or Financial Services Strong communication and interpersonal skills Customercentric approach with sales orientation Knowledge of banking products KYC AML and branch operations is preferred Required Skills Customer Relationship Management Sales Crossselling Problem Solving Communication Negotiation Banking Operations Compliance Risk Awareness Team Collaboration Digital Banking Knowledge Preferred Candidate Profile Experience in branch banking or customer service Ability to achieve business and service KPIs Passion for delivering an outstanding customer experience while driving revenue growth