HCLTech WalkIn Drive Customer Support Voice 1st Aug 26 Hyderabad Date 1st Aug 26 Saturday Timing 10 00 AM 2 00 PM WalkIn Address HCLTech office Phoenix Avance Business Hub Building H01B Phase 2 HITEC City Hyderabad Telangana 500081 Contact Person Ashish Kiran Please carry Updated Resume Hard copy 1 ID Proof Do not bring any laptops pen drives or electronic devices Designation Senior Process Associate Experience Required 1 to 3yrs Mode Work from office 5 days Shifts Night shifts We are seeking a dedicated and customerfocused individual with at least one year of customer experience in an international call center workplace to join our team as a Senior Customer Service Associate The ideal candidate will be responsible for handling calls emails resolving customer queries accountrelated tasks and policy violations within advertising accounts Qualifications 1 12yrs of priorexperience in a customer service role preferably dealing with North American or EMEA clients mandatory 2 Strong analytical skills with the ability to interpret data and translate it into actionable insights 3 Excellent written and verbal communication skills particularly in explaining technical concepts to customers 4 Ability to work efficiently in a night shift operational setup from Office 5 Education Bachelors degree Key Responsibilities Billing Analysis Client Communication Analyze billing data providing clients with detailed breakdowns of revenue and invested costs Clearly explain complex billing concepts in a customerfriendly manner through phone and email Customer Support Service Level Adherence Prioritize and address client requests in a timely manner ensuring adherence to SLAs while maintaining a positive customer experience Resolve customer issues efficiently and empathetically Meet daily monthly targets and quality benchmarks Follow communication scripts and standard operating procedures