Key Responsibilities

1. Sales & Business Performance

- Achieve monthly, quarterly, and annual sales targets.
- Drive conversion, average bill value, and customer acquisition.
- Monitor daily sales performance and implement action plans.
- Identify local business opportunities to increase store revenue.

2. Team Management
- Recruit, train, and develop store associates.
- Conduct daily briefings and performance reviews.
- Create a high-performance and customer-centric culture.
- Manage employee attendance, scheduling, and productivity.

3. Customer Experience
- Ensure exceptional customer service at all times.
- Resolve customer complaints promptly and professionally.
- Maintain high customer satisfaction and retention levels.

4. Store Operations
- Ensure smooth day-to-day store operations.
- Maintain visual merchandising standards and store appearance.
- Monitor stock availability and replenishment.
- Ensure proper opening and closing procedures.

5. Inventory & Shrinkage Control
- Maintain stock accuracy and inventory health.




- Conduct periodic stock audits and cycle counts.
- Minimize shrinkage, damages, and losses.

6. Compliance & Safety
- Ensure adherence to company policies and SOPs.
- Maintain hygiene, housekeeping, and safety standards.
- Ensure statutory and audit compliance requirements are met.

7. Financial Management
- Manage store expenses within approved budgets.
- Ensure cash handling accuracy and banking compliance.
- Monitor store profitability and cost controls.

Key Performance Indicators (KPIs)

- Sales Achievement (%)
- Conversion Rate
- Average Bill Value (ABV)
- Customer Satisfaction Score
- Inventory Accuracy
- Shrinkage Control
- Employee Productivity
- Audit Compliance Score
- Team Attrition & Retention

Qualifications

- Graduate in any discipline (preferred).
- Retail management qualification will be an added advantage.

📌 SMART Bazaar Store Manager- Kerala (Kollam)
🏢 Reliance Retail
📍 Kollam