Responsibility – To extend technical support to sales/customers for all kind of technical enquiries,
manage projects, handling seal failure analysis(performance issue). Has a large technical
understanding to respond to customers' requests to safeguard existing business.
Tasks and Responsibilities .
• To study the EAR(Engineering action request), customer drawing/technical specification,
seal selection and make the proposal drawing for potential customers.
• Follow up on proposal with customer for approval etc
• During proto development, to support the seal installation.
• In case of any seal failure, to study & find out the possible reasons. Sending the failure
analysis report taking guidance from experts.
• Understand Customer Technical training
• Visiting the customers along with CSR as & when required
• To handle the projects & maintaining the project report.
• To keep track of customer & supplier drawings, standards,
quotes etc.
• Participate in promotional activities like exhibition, technical seminars etc.
• To promote new seals in our customer application.
• Process knowledge of Oil & Gas Segment
Education and Experience
BE in Mechanical Engineering
Exp in Oil & Gas, & OEM Sales with 5-7 Years
Strong work experience in application engineering & design with respective customers
• Familiar with CRM Software
• Solid Knowledge on Business Sales and Marketing Practices
• Knowledge in seals, Hydraulics and Pneumatics Systems Preferred
• Process knowledge of Oil & Gas segment.
• Knowledge on Rubber/Plastics products
• Excellent customer focus and understanding of total customer satisfaction
• Ability to lead and motivate customers